Refund policy
Overview At Qalm Shopping, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Return Eligibility We accept returns under the following conditions:
- The item was received damaged or defective
- The wrong item was delivered
- The item does not match the product description
Returns must be requested within 7 days of delivery. Items must be unused, in their original packaging, and in the same condition as received.
Non-Returnable Items The following items are not eligible for return:
- Items damaged due to misuse or negligence
- Items without original packaging
- Perishable or personalised items
How to Request a Return To initiate a return, please email us at qalmshopping2026@gmail.com with:
- Your order number
- A description of the issue
- Photos of the item (if damaged or defective)
We will respond within 2–3 business days with further instructions.
Refunds Once your return is approved and the item is received and inspected, we will notify you of the refund decision. Approved refunds will be processed within 7–10 business days to your original payment method.
Exchange If you'd like to exchange an item, please contact us at qalmshopping2026@gmail.com and we'll do our best to accommodate your request, subject to stock availability.
Shipping Costs for Returns Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong or defective item).
Contact Us For any return or refund queries, reach us at: qalmshopping2026@gmail.com